Fw: Re: Response from Canon - Scanners (KMM9629763V11238L0KM)

[Moshe Brace using Yahoo]

--- On Wed, 18/3/09, Canon Support - Scanner <scanner at cits.canon.com> wrote:

> From: Canon Support - Scanner <scanner at cits.canon.com>
> Subject: Re: Response from Canon - Scanners  (KMM9629763V11238L0KM)
> To: "Moshe Brace" <mbrace700 at yahoo.co.uk>
> Date: Wednesday, 18 March, 2009, 11:21 PM
> Dear Moshe Brace:
> 
> Thank you for your inquiry.  We value you as a Canon
> customer and 
> appreciate the opportunity to assist you.  
> 
> While considering the desire to provide the best possible
> support for 
> Canon's products, Canon must make decisions on which
> products to support
> when operating systems are introduced to the mainstream
> consumer market.
> Currently, Canon USA has decided to support only the
> Microsoft Windows 
> and the Macintosh operating systems.  We understand,
> and sincerely 
> apologize for any frustration you have experienced if your
> are using 
> another operating system, but we hope that you understand
> our rationale.
> 
> Please note, it appears from your contact information that
> you are 
> located outside the United States.  If this is the
> case, you may want to
> contact the Canon support site for the region you are
> located in for 
> further assistance and driver availability.  Please
> visit www.canon.com 
> for further assistance.
> 
> We hope this information is helpful to you regarding your
> 3200F.
> 
> Thank you for choosing Canon.
> 
> Sincerely,
> 
> Naomi
> Technical Support Representative
> 
> Special Note: Certain issues are very difficult to resolve
> via email.  
> If your question remains unanswered after you have received
> this email, 
> you may call our special toll-free number for email
> customers with 
> unresolved issues and speak to a technician* by dialing
> 1-866-261-9362, 
> Monday - Friday 10:00 a.m. - 10:00 p.m. (excluding
> holidays).
> 
> If you prefer to continue to communicate via email, reply
> to this 
> message and we will respond as quickly as possible.
> 
> *Telephone support for products no longer covered under the
> 
> manufacturer's warranty may require a $9.99 fee for
> support.
> 
> Original Message Follows:
> -------------------------
> 
> Email Support Form Message
> Product Type: CanoScan 3200F
> Product Model: 
> IslandData Session: 
> Product Serial Number: UZC206363
> Date of Purchase: 
> First Name: Moshe
> Last Name: Brace
> Address: 
> City: Israel
> State: 
> Zip: 75300
> Phone Number: 
> Email Address: mbrace700 at yahoo.co.uk
> EMAIL_ADDRESS_CONFIRM: mbrace700 at yahoo.co.uk
> q01: USB2_Hi_Speed
> q02: Specify
> q04: Main_Unit_Setup
> INQUIRY: While this product works excellently with Windows
> XP Pro. I am 
> writing to you to enquire if you know of or have a Linux
> driver that 
> will work this CanoScan 3200F.
> I have read in various Linux forums that Canon products
> while being 
> excellent are of little use whatsoever in Linux. I am
> surprised that a 
> company like yours is neglecting a growing market of people
> who believe 
> in your excellent products and are turning in droves to
> other 
> manufacturers to instead of buying your products scanners,
> printers 
> either separate or combined versions. I have so far read of
> quite a few 
> that have done this in Linux forums and cursed the day they
> bought a 
> Canon product. 
> I use Mandriva 2009.0 Gnome Desktop which uses a .rpm for
> auto 
> installation. Likewise does Red Hat and a few others. Do
> think about 
> this or you will loose out to competitors. If you are not
> willing to 
> create drivers at least promote a Linux enthusiast to make
> them for you.
> Yours 
> Moshe
>