(Internet Customer Service.) I would say you are somewhat missing the point.

[e2xbegqsdyt21hfc]

--- On Wed, 5/27/09, sammy ominsky wrote:

> It appears that someone somewhere is listening to what we
> need, and doing something about it.
> 

I would say that HOT attempts to acquire more knowledgeable {support,service} personal. The point that Linux is starting to become main stream is much less important for the good experience you had.