a good customers/ticketing solution?

[Noam Rathaus]

Hi Hetz,

A few of our customers use:
http://bestpractical.com/rt/

It is Open Source and has Commercial support

2010/3/5 Hetz Ben Hamo <hetzbh at gmail.com>:
> Hi,
> I wrote a short post in my blog about limits with customers (you can read it
> here: http://benhamo.org/wp/?p=1924)
> I was wondering if anyone has any recommendation for a good customer
> managing solution program which has:
> * Web based
> * ticketing system (that customer can register/login and submit his
> problems)
> * hebrew support (at least in the customer's front end)
> * open source
> * if possible, supports shekels, VAT, and can create  invoices
> Any recommendation for such  an app?
> Thanks,
> Hetz
> --
> my blog (hebrew): http://benhamo.org
> Skype: heunique
> MSN: hetz-blog at benhamo.org
>
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