[OT] Troubleshooting Bezeq Int'l problems

[shimi]

On Sun, Jan 27, 2013 at 8:59 AM, David Suna <david at davidsconsultants.com>wrote:

>  This is not directly related to Linux but the problem is also occurring
> on my Linux machines.  Since people here seem to be very knowledgeable
> about how to diagnose and document problems with ISPs I am turning to your
> collective wisdom for some help.
>
> We have been using Bezeq Int'l as our ISP for years (ever since Actcom was
> bought out).  For the most part we have been satisfied even if the Linux
> support in the early years was not the best.  We are now connected with a
> 20Mb DSL connection.  Recently I have noticed a problem with downloading
> certain zip file that the zip files end up truncated.  I.e. rather than
> downloading a zip file of 1.2 MB the download completes "successfully" but
> the zip file will only be 800 KB and is obviously not usable.  This does
> not happen on all zip files and it does not seem to be connected to a
> particular size of zip file (i.e. larger zip files will work sometimes).  I
> have not been able to pin point a particular characteristic of the zip file
> that causes it to fail.  Windows XP, Windows 7 and Ubuntu all encounter the
> same problem.  However, if I connect my laptop via my phone's 3G network I
> am able to download the zip file without a problem.
>
> A second symptom that has come up recently is that when I have clicked on
> some links, instead of going to the requested site I am shown an error page
> from Bezeq Int'l saying that this site is dangerous and I cannot go there.
> If I hit the back button and try again I am able to get to the site without
> a problem.
>
> Putting these two items together I have come to the theory that Bezeq
> Int'l has updated their firewalls / anti virus software which is somehow
> causing both of these issues.
>
> Has anyone else using Bezeq Int'l encountered similar problems?  Other
> than just calling and complaining are there any tools that I can use to
> further trouble shoot the problem?  If the support people say it is not
> their problem I would like to have as much support as possible to force
> them to deal with the issue.
>
>
> Do you use Bezeq Int's DNS services?

If so, try switching to 8.8.8.8 and 8.8.4.4, see if it helps.

-- Shimi
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