<div dir="ltr">HI Dotan<br><br>I have 2 things to say:<br>1. Have you thought that good reputation is a matter of publication budgets? <br>Out of all the ISPs bezeq ben leumi is the best. <br>2. A tip: if they don't want to disconnect you can try to freeze the account. I know 012 charges 4.9nis/month if you freeze the account. <br>
A better option is to prove them that are to blame because with the same infrastructure and different ISP, you can connect to the internet. They must provide you the service within 24 hours, otherwise you can sue them. This is a much more preferable option. <br>
<br><div class="gmail_quote">On Fri, Feb 13, 2009 at 12:32 AM, Dotan Cohen <span dir="ltr"><<a href="mailto:dotancohen@gmail.com">dotancohen@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
Well aware of Netvision's excellent reputation in Israel, I switched<br>
from Bezeq Beinleumi to Netvision when I switched my infrastructure<br>
from cables (Hot) to ADSL (Bezeq). What a terrible mistake. During the<br>
time of Bezeq's "great outage" on Tuesday and Wednesday, Netvision<br>
refused to check and diagnose a problem with my connection even though<br>
it was obvious from the symptoms that the problem was with the ISP,<br>
not the infrastructure. In fact, I had to go back to Bezeq Beinleumi,<br>
which connected me immediately, even giving me a temporary username<br>
and password while my official account was switched from cables to<br>
ADSL. I could surf perfectly in Bezeq Beinleumi, and could not even<br>
connect with Netvision. Still, at Netvision they insisted that the<br>
problem was with Bezeq and refused to even look into the problem. Now,<br>
when I am trying to get out of my one-year contract with Netvision<br>
because I had to sign a new one-year contract with a company that is<br>
actually interested in providing to me service, they are not releasing<br>
me from my contract. They would rather hold me prisoner as a customer<br>
who neither wants nor needs their service, then let me go. So now they<br>
loose not only me as a customer, but also any words of praise that I<br>
may have otherwise had for the company. They found it right to remove<br>
from themselves the responsibility to check my service, but do not<br>
find it right to remove my responsibility to remain with them.<br>
<br>
I must say that while Bezeq Beinleumi has and may still have a bad<br>
reputation, I have found them professional and very willing to help.<br>
They have had Linux support people on staff the two times that I<br>
called asking about this, and Netvision has promised me that a Linux<br>
tech will get back to me when he gets on duty (he apparently never<br>
did). I can only assume that the assimilation of Actcom into Bezeq<br>
Beinleumi made the difference.<br>
<br>
So when you are looking for an ISP, I suggest that you look into Bezeq<br>
Beinleumi and simply pass up on Netvision. A good reputation they may<br>
have, but they are resting on it rather than earning it day by day.<br>
That, and Bezeq Beinleumi has come so far now, with excellent Linux<br>
support and helpful techs.<br>
<br>
Just to save you some research, these are the prices for each company<br>
for one month's service (I researched this yesterday when I was<br>
looking to switch from Netvision):<br>
<br>
Netvision:<br>
1.5 mbs: 39 NIS<br>
2.5 mbs: 49 NIS<br>
4.0 mbs: 79 NIS<br>
<br>
Bezeq Beinleumi:<br>
1.5 mbs: 39 NIS<br>
2.5 mbs: 49 NIS<br>
4.0 mbs: 65 NIS<br>
<br>
012:<br>
1.5 mbs: 39 NIS<br>
2.5 mbs: 55 NIS<br>
4.0 mbs: 79 NIS (ADSL only, no cables for 4.0)<br>
<br>
--<br>
Dotan Cohen<br>
<br>
<a href="http://what-is-what.com" target="_blank">http://what-is-what.com</a><br>
<a href="http://gibberish.co.il" target="_blank">http://gibberish.co.il</a><br>
<br>
א-ב-ג-ד-ה-ו-ז-ח-ט-י-ך-כ-ל-ם-מ-ן-נ-ס-ע-ף-פ-ץ-צ-ק-ר-ש-ת<br>
ا-ب-ت-ث-ج-ح-خ-د-ذ-ر-ز-س-ش-ص-ض-ط-ظ-ع-غ-ف-ق-ك-ل-م-ن-ه-و-ي<br>
А-Б-В-Г-Д-Е-Ё-Ж-З-И-Й-К-Л-М-Н-О-П-Р-С-Т-У-Ф-Х-Ц-Ч-Ш-Щ-Ъ-Ы-Ь-Э-Ю-Я<br>
а-б-в-г-д-е-ё-ж-з-и-й-к-л-м-н-о-п-р-с-т-у-ф-х-ц-ч-ш-щ-ъ-ы-ь-э-ю-я<br>
ä-ö-ü-ß-Ä-Ö-Ü<br>
<br>
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