<table cellspacing="0" cellpadding="0" border="0" ><tr><td valign="top" style="font: inherit;">My reply to Logitech EMEA Support<br><br>This is really a poor answer as
there are a lot of Linux users who want to buy your products with
confidence. They need to know that like a T.V. set it works! They need
to know what popular programmes like Skype work successfully on which
model. They do want to spend money with Logitech as Logitech products
have an excellent name. <br><br>Please think hard about this again. <br>Moshe
<br><br>--- On <b>Fri, 27/2/09, Logitech EMEA Support <i><logitech_support_en@mailca.custhelp.com></i></b> wrote:<br><blockquote style="border-left: 2px solid rgb(16, 16, 255); margin-left: 5px; padding-left: 5px;">From: Logitech EMEA Support <logitech_support_en@mailca.custhelp.com><br>Subject: Mandriva 2009.0 Gnome Desktop and Skype Webcam picture no good [Incident: 090227-000923]<br>To: mbrace700@yahoo.co.uk<br>Date: Friday, 27 February, 2009, 11:01 AM<br><br><div id="yiv367675302">
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<title>Mandriva 2009.0 Gnome Desktop and Skype Webcam picture no good</title>
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<tbody><tr><td class="header" colspan="2" bgcolor="#e0e0e0"><b> Subject</b></td></tr>
<tr><td class="text" colspan="2">Mandriva 2009.0 Gnome Desktop and Skype Webcam picture no good</td></tr>
<tr><td colspan="2"> </td></tr>
<tr><td class="header" colspan="2" bgcolor="#e0e0e0"><b> Discussion Thread</b></td></tr>
<tr><td class="text" bgcolor="#c6d3ba"><b> Response (Stephen Hii)</b></td><td class="text" align="right" bgcolor="#c6d3ba">27/02/2009 10.01 AM</td></tr>
<tr><td class="text" colspan="2">Dear Mr. Brace,<br><br>Thank you for contacting Logitech’s Electrical Support.<br><br>I understand that Quickcam Chat is not working properly with your Skype Linux.<br><br>Mr. Brace, with regards to your issue, I am sorry that we do not provide support for Linux operating system. Therefore we do not have any working software drivers for Linux as well.<br><br>You can try google for some third party Linux software drivers which might solve your green image issue.<br><br>If you have any additional questions or comments regarding your product, please feel free to visit our website at <a rel="nofollow" target="_blank" href="http://www.logitech.com">http://www.logitech.com</a> and update this incident.<br><br>Happy a nice day!<br><br>Kind Regards,<br>Stephen
Hii<br>Logitech Europe SA<br>European Customer Support</td></tr>
<tr><td class="text" bgcolor="#a0c4de"><b> Customer (Moshe Brace)</b></td><td class="text" align="right" bgcolor="#a0c4de">26/02/2009 07.57 PM</td></tr>
<tr><td class="text" colspan="2">Dear Sirs,<br>I have been given a Logitech Quickcam 8.4.8 Chat which has a built in Mike. When trying to use with Skype Linux 2.0.0.72 the picture is green and flashing. The Webcam works OK with Cheese and Ekiga programmes. <br><br>[root@localhost ~]# lsusb<br><br>Bus 008 Device 002: ID 03eb:3301 Atmel Corp. at433301 4-port Hub<br>Bus 008 Device 001: ID 1d6b:0001<br>Bus 002 Device 004: ID 1307:0165 Transcend Information, Inc.<br>Bus 002 Device 002: ID 04a9:2216 Canon, Inc. Canoscan3200F<br>Bus 002 Device 001: ID 1d6b:0002<br>Bus 007 Device 001: ID 1d6b:0001<br>Bus 006 Device 001: ID 1d6b:0001<br>Bus 001 Device 001: ID 1d6b:0002<br>Bus 004 Device 001: ID 1d6b:0001<br>Bus 005 Device 002: ID 046d:08a6 Logitech, Inc.<br>Bus 005 Device 001: ID
1d6b:0001<br>Bus 003 Device 001: ID 1d6b:0001<br><br>[root@localhost ~]#<br><br>As makers of this Webcam can you please give me assistance? I have tried <br><br>Today it worked once and once only with:<br><br>LD_PRELOAD=/usr/lib/libv4l/v4l1compat.so skype<br><br>When I typed the above into System Control Panel - Console with root password the Logitech Quickcam worked OK.. However I doubt that without root the camera will work in Skype. Is there away to set Mandriva to do this without having to type this each time?<br>Any Ideas?<br><br>Thanking you in advance<br>Moshe<br><br>========================<br>Before:<br><br>No go with the Mandriva 2009.0 regarding the Webcam. I unfortunately don't remember what I did but for one time I actually got a picture in the
Preview.<br><br>I think in the /etc/modprobe.d I added a line<br><br>"options quickcam compatible=6" as I saw in www.linuxquestions.org<br><br>I also tried both<br><br>LD_PRELOAD=/usr/lib/libv4l/v4compat.so Skype<br><br>LD_PRELOAD=/usr/lib/libv4l/v42convert.so Skype</td></tr>
<tr><td colspan="2"> </td></tr>
<tr><td colspan="2" bgcolor="#e0e0e0"><b> Question Reference No090227-000923</b></td></tr>
<tr><td colspan="2"><table cellpadding="0" cellspacing="0" width="100%">
<tbody><tr><td class="label" align="right" nowrap="nowrap" width="250"><b>Product Level 1: </b></td><td class="data">Logitech</td></tr>
<tr><td class="label" align="right" nowrap="nowrap" width="250"><b>Product Level 2: </b></td><td class="data">Cameras</td></tr>
<tr><td class="label" align="right" nowrap="nowrap" width="250"><b>Product Level 3: </b></td><td class="data">QuickCam Chat</td></tr>
<tr><td class="label" align="right" nowrap="nowrap" width="250"><b>Date Created: </b></td><td class="data">26/02/2009 07.57 PM</td></tr>
<tr><td class="label" align="right" nowrap="nowrap" width="250"><b>Last Updated: </b></td><td class="data">27/02/2009 10.01 AM</td></tr>
<tr><td class="label" align="right" nowrap="nowrap" width="250"><b>Status: </b></td><td class="data">Waiting</td></tr>
<tr><td class="label" align="right" nowrap="nowrap" width="250"><b>M/N: </b></td><td class="data">8.4.8</td></tr>
<tr><td class="label" align="right" nowrap="nowrap" width="250"><b>PID or S/N: </b></td><td class="data">None</td></tr>
<tr><td class="label" align="right" nowrap="nowrap" width="250"><b>P/N : </b></td><td class="data">None</td></tr>
<tr><td class="label" align="right" nowrap="nowrap" width="250"><b>Operating System: </b></td><td class="data">Linux</td></tr>
<tr><td class="label" align="right" nowrap="nowrap" width="250"><b>Logitech Software: </b></td><td class="data">Not Applicable</td></tr>
<tr><td class="label" align="right" nowrap="nowrap" width="250"><b>Software Version: </b></td><td class="data">xx.x.x</td></tr>
<tr><td class="label" align="right" nowrap="nowrap" width="250"><b>Downloaded latest SW: </b></td><td class="data">No</td></tr>
<tr><td class="label" align="right" nowrap="nowrap" width="250"><b>Computer Brand: </b></td><td class="data">Other</td></tr>
<tr><td class="label" align="right" nowrap="nowrap" width="250"><b>Point of Purchase: </b></td><td class="data"><br></td></tr>
<tr><td class="label" align="right" nowrap="nowrap" width="250"><b>Order_ID: </b></td><td class="data"><br></td></tr>
</tbody></table></td></tr>
<tr><td colspan="2"> </td></tr>
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