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<p class="MsoNormal" style="text-align:justify;line-height:150%">If you are interested, email me your CV</p><p class="MsoNormal" style="text-align:justify;line-height:150%"><br></p><p class="MsoNormal" style="text-align:justify;line-height:150%">
-tom</p><p class="MsoNormal" style="text-align:justify;line-height:150%"><br></p><p class="MsoNormal" style="text-align:justify;line-height:150%">-----------</p><p class="MsoNormal" style="text-align:justify;line-height:150%">
<br><b><span style="font-size:9pt;line-height:150%;font-family:"Verdana","sans-serif";color:navy"></span></b></p><p class="MsoNormal" style="text-align:justify;line-height:150%"><b><span style="font-size:9pt;line-height:150%;font-family:"Verdana","sans-serif";color:navy"><br>
</span></b></p><p class="MsoNormal" style="text-align:justify;line-height:150%;text-autospace:ideograph-numeric ideograph-other"><b><span style="font-size:9.0pt;line-height:150%;font-family:"Verdana","sans-serif";color:navy">Position
Description:</span></b></p>
<p class="MsoNormal" style="text-align:justify;line-height:150%"><span style="font-size:9.0pt;line-height:150%;font-family:"Verdana","sans-serif"">Ex Libris Global Support Business Unit is seeking a
representative for the 24/7 HUB operation which is meant to provide initial
support to Ex Libris customers worldwide.<span style>
</span></span></p>
<p class="MsoNormal" style="text-align:justify;line-height:150%"><span style="font-size:9.0pt;line-height:150%;font-family:"Verdana","sans-serif""> </span></p>
<p class="MsoNormal" style="text-align:justify;line-height:150%;text-autospace:ideograph-numeric ideograph-other"><b><span style="font-size:9.0pt;line-height:150%;font-family:"Verdana","sans-serif";color:navy">Responsibilities
include:</span></b></p>
<p class="MsoNormal" style="margin-left:.25in;text-align:justify;line-height:150%;text-autospace:ideograph-numeric ideograph-other"><span style="font-size:8.0pt;line-height:150%;font-family:Symbol"><span style><img src="file:///C:/DOCUME%7E1/tomr/LOCALS%7E1/Temp/msohtmlclip1/01/clip_image002.gif" alt="*" height="9" width="9"><span style="font:7.0pt "Times New Roman"">
</span></span></span><span dir="LTR"></span><span style="font-size:9.0pt;line-height:150%;font-family:"Verdana","sans-serif"">Receive support incidents from internal and external clients</span></p>
<p class="MsoNormal" style="margin-left:.25in;text-align:justify;line-height:150%;text-autospace:ideograph-numeric ideograph-other"><span style="font-size:8.0pt;line-height:150%;font-family:Symbol"><span style><img src="file:///C:/DOCUME%7E1/tomr/LOCALS%7E1/Temp/msohtmlclip1/01/clip_image002.gif" alt="*" height="9" width="9"><span style="font:7.0pt "Times New Roman"">
</span></span></span><span dir="LTR"></span><span style="font-size:9.0pt;line-height:150%;font-family:"Verdana","sans-serif"">Work with control and monitoring systems</span></p>
<p class="MsoNormal" style="margin-left:.25in;text-align:justify;line-height:150%;text-autospace:ideograph-numeric ideograph-other"><span style="font-size:8.0pt;line-height:150%;font-family:Symbol"><span style><img src="file:///C:/DOCUME%7E1/tomr/LOCALS%7E1/Temp/msohtmlclip1/01/clip_image002.gif" alt="*" height="9" width="9"><span style="font:7.0pt "Times New Roman"">
</span></span></span><span dir="LTR"></span><span style="font-size:9.0pt;line-height:150%;font-family:"Verdana","sans-serif"">Preform the initial analysis of support incidents raised by customers of
all company products</span></p>
<p class="MsoNormal" style="margin-left:.25in;text-align:justify;line-height:150%;text-autospace:ideograph-numeric ideograph-other"><span style="font-size:8.0pt;line-height:150%;font-family:Symbol"><span style><img src="file:///C:/DOCUME%7E1/tomr/LOCALS%7E1/Temp/msohtmlclip1/01/clip_image002.gif" alt="*" height="9" width="9"><span style="font:7.0pt "Times New Roman"">
</span></span></span><span dir="LTR"></span><span style="font-size:9.0pt;line-height:150%;font-family:"Verdana","sans-serif"">Resolve the issues customers raise and/or refer them to the relevant
professional sources</span></p>
<p class="MsoNormal" style="margin-left:.25in;text-align:justify;line-height:150%;text-autospace:ideograph-numeric ideograph-other"><span style="font-size:8.0pt;line-height:150%;font-family:Symbol"><span style><img src="file:///C:/DOCUME%7E1/tomr/LOCALS%7E1/Temp/msohtmlclip1/01/clip_image002.gif" alt="*" height="9" width="9"><span style="font:7.0pt "Times New Roman"">
</span></span></span><span dir="LTR"></span><span style="font-size:9.0pt;line-height:150%;font-family:"Verdana","sans-serif"">Follow the incidents until resolution </span></p>
<p class="MsoNormal" style="margin-left:.25in;text-align:justify;line-height:150%;text-autospace:ideograph-numeric ideograph-other"><span style="font-size:8.0pt;line-height:150%;font-family:Symbol"><span style><img src="file:///C:/DOCUME%7E1/tomr/LOCALS%7E1/Temp/msohtmlclip1/01/clip_image002.gif" alt="*" height="9" width="9"><span style="font:7.0pt "Times New Roman"">
</span></span></span><span dir="LTR"></span><span style="font-size:9.0pt;line-height:150%;font-family:"Verdana","sans-serif"">Maintain communication with clients and different elements within the
organization </span></p>
<p class="MsoNormal" style="text-align:justify;line-height:150%;text-autospace:ideograph-numeric ideograph-other"><span style="font-size:9.0pt;line-height:150%;font-family:"Verdana","sans-serif""> </span></p>
<p class="MsoNormal" style="text-align:justify;line-height:150%;text-autospace:ideograph-numeric ideograph-other"><b><span style="font-size:9.0pt;line-height:150%;font-family:"Verdana","sans-serif";color:navy">Relevant
education:</span></b><span style="font-size:9.0pt;line-height:150%;font-family:"Verdana","sans-serif""></span></p>
<p class="MsoNormal" style="text-align:justify;line-height:150%"><span style="font-size:9.0pt;line-height:150%;font-family:"Verdana","sans-serif"">BA degree in a relevant field – Computer Science,
Industrial Engineering or a relevant retraining course</span></p>
<p class="MsoNormal" style="text-align:justify;line-height:150%;text-autospace:ideograph-numeric ideograph-other"><b><span style="font-size:9.0pt;line-height:150%;font-family:"Verdana","sans-serif";color:navy"> </span></b></p>
<p class="MsoNormal" style="text-align:justify;line-height:150%;text-autospace:ideograph-numeric ideograph-other"><b><span style="font-size:9.0pt;line-height:150%;font-family:"Verdana","sans-serif";color:navy">Required
professional experience:</span></b></p>
<p class="MsoNormal" style="margin-left:.25in;text-align:justify;line-height:150%;text-autospace:ideograph-numeric ideograph-other"><span style="font-size:8.0pt;line-height:150%;font-family:Symbol"><span style><img src="file:///C:/DOCUME%7E1/tomr/LOCALS%7E1/Temp/msohtmlclip1/01/clip_image002.gif" alt="*" height="9" width="9"><span style="font:7.0pt "Times New Roman"">
</span></span></span><span dir="LTR"></span><span style="font-size:9.0pt;line-height:150%;font-family:"Verdana","sans-serif"">Experience in a round the clock call center, NOC or HUB </span></p>
<p class="MsoNormal" style="margin-left:.25in;text-align:justify;line-height:150%;text-autospace:ideograph-numeric ideograph-other"><span style="font-size:8.0pt;line-height:150%;font-family:Symbol"><span style><img src="file:///C:/DOCUME%7E1/tomr/LOCALS%7E1/Temp/msohtmlclip1/01/clip_image002.gif" alt="*" height="9" width="9"><span style="font:7.0pt "Times New Roman"">
</span></span></span><span dir="LTR"></span><span style="font-size:9.0pt;line-height:150%;font-family:"Verdana","sans-serif"">3 years of experience as a Linux system administrator are required </span></p>
<p class="MsoNormal" style="margin-left:.25in;text-align:justify;line-height:150%;text-autospace:ideograph-numeric ideograph-other"><span style="font-size:8.0pt;line-height:150%;font-family:Symbol"><span style><img src="file:///C:/DOCUME%7E1/tomr/LOCALS%7E1/Temp/msohtmlclip1/01/clip_image002.gif" alt="*" height="9" width="9"><span style="font:7.0pt "Times New Roman"">
</span></span></span><span dir="LTR"></span><span style="font-size:9.0pt;line-height:150%;font-family:"Verdana","sans-serif"">Basic understanding of network monitoring concepts and management tools,
such as Nagios, Zenoss or similar.</span></p>
<p class="MsoNormal" style="margin-left:.25in;text-align:justify;line-height:150%;text-autospace:ideograph-numeric ideograph-other"><span style="font-size:8.0pt;line-height:150%;font-family:Symbol"><span style><img src="file:///C:/DOCUME%7E1/tomr/LOCALS%7E1/Temp/msohtmlclip1/01/clip_image002.gif" alt="*" height="9" width="9"><span style="font:7.0pt "Times New Roman"">
</span></span></span><span dir="LTR"></span><span style="font-size:9.0pt;line-height:150%;font-family:"Verdana","sans-serif"">Knowledge in scripting language (C-shell, bash, Perl) will be considered
an<span style> </span>advantage</span></p>
<p class="MsoNormal" style="margin-left:.25in;text-align:justify;line-height:150%;text-autospace:ideograph-numeric ideograph-other"><span style="font-size:8.0pt;line-height:150%;font-family:Symbol"><span style><img src="file:///C:/DOCUME%7E1/tomr/LOCALS%7E1/Temp/msohtmlclip1/01/clip_image002.gif" alt="*" height="9" width="9"><span style="font:7.0pt "Times New Roman"">
</span></span></span><span dir="LTR"></span><span style="font-size:9.0pt;line-height:150%;font-family:"Verdana","sans-serif"">Knowledge in storage and backup will be considered an advantage</span></p>
<p class="MsoNormal" style="text-align:justify;line-height:150%;text-autospace:ideograph-numeric ideograph-other"><span style="font-size:9.0pt;line-height:150%;font-family:"Verdana","sans-serif""> </span></p>
<p class="MsoNormal" style="text-align:justify;line-height:150%;text-autospace:ideograph-numeric ideograph-other"><span style="font-size:9.0pt;line-height:150%;font-family:"Verdana","sans-serif""> </span></p>
<p class="MsoNormal" style="margin-left:.25in;text-align:justify;line-height:150%;text-autospace:ideograph-numeric ideograph-other"><span style="font-size:8.0pt;line-height:150%;font-family:Symbol"><span style><img src="file:///C:/DOCUME%7E1/tomr/LOCALS%7E1/Temp/msohtmlclip1/01/clip_image002.gif" alt="*" height="9" width="9"><span style="font:7.0pt "Times New Roman"">
</span></span></span><span dir="LTR"></span><span style="font-size:9.0pt;line-height:150%;font-family:"Verdana","sans-serif"">Knowledge in Oracle database will be considered an advantage</span></p>
<p class="MsoNormal" style="margin-left:.25in;text-align:justify;line-height:150%;text-autospace:ideograph-numeric ideograph-other"><span style="font-size:8.0pt;line-height:150%;font-family:Symbol"><span style><img src="file:///C:/DOCUME%7E1/tomr/LOCALS%7E1/Temp/msohtmlclip1/01/clip_image002.gif" alt="*" height="9" width="9"><span style="font:7.0pt "Times New Roman"">
</span></span></span><span dir="LTR"></span><span style="font-size:9.0pt;line-height:150%;font-family:"Verdana","sans-serif"">Knowledge in networking diagnosis will be considered an advantage</span></p>
<p class="MsoNormal" style="margin-left:.25in;text-align:justify;line-height:150%;text-autospace:ideograph-numeric ideograph-other"><span style="font-size:8.0pt;line-height:150%;font-family:Symbol"><span style><img src="file:///C:/DOCUME%7E1/tomr/LOCALS%7E1/Temp/msohtmlclip1/01/clip_image002.gif" alt="*" height="9" width="9"><span style="font:7.0pt "Times New Roman"">
</span></span></span><span dir="LTR"></span><span style="font-size:9.0pt;line-height:150%;font-family:"Verdana","sans-serif"">Experience providing service and communicating with a large scale
customer base </span></p>
<p class="MsoNormal" style="margin-left:.25in;text-align:justify;line-height:150%;text-autospace:ideograph-numeric ideograph-other"><span style="font-size:8.0pt;line-height:150%;font-family:Symbol"><span style><img src="file:///C:/DOCUME%7E1/tomr/LOCALS%7E1/Temp/msohtmlclip1/01/clip_image002.gif" alt="*" height="9" width="9"><span style="font:7.0pt "Times New Roman"">
</span></span></span><span dir="LTR"></span><span style="font-size:9.0pt;line-height:150%;font-family:"Verdana","sans-serif"">Experience in technical analysis <span style> </span></span></p>
<p class="MsoNormal" style="margin-left:.25in;text-align:justify;line-height:150%;text-autospace:ideograph-numeric ideograph-other"><span style="font-size:8.0pt;line-height:150%;font-family:Symbol"><span style><img src="file:///C:/DOCUME%7E1/tomr/LOCALS%7E1/Temp/msohtmlclip1/01/clip_image002.gif" alt="*" height="9" width="9"><span style="font:7.0pt "Times New Roman"">
</span></span></span><span dir="LTR"></span><span style="font-size:9.0pt;line-height:150%;font-family:"Verdana","sans-serif"">Familiarity with Linux, Unix, Oracle, My SQL will be considered an
advantage </span></p>
<p class="MsoNormal" style="text-align:justify;line-height:150%;text-autospace:ideograph-numeric ideograph-other"><b><span style="font-size:9.0pt;line-height:150%;font-family:"Verdana","sans-serif";color:navy"> </span></b></p>
<p class="MsoNormal" style="text-align:justify;line-height:150%;text-autospace:ideograph-numeric ideograph-other"><b><span style="font-size:9.0pt;line-height:150%;font-family:"Verdana","sans-serif";color:navy">Required
Languages<span style> </span></span></b><b><span dir="RTL" style="font-size:9.0pt;line-height:150%;font-family:"Arial","sans-serif";color:navy" lang="HE"></span></b></p>
<p class="MsoNormal" style="text-align:justify;line-height:150%"><span style="font-size:9.0pt;line-height:150%;font-family:"Verdana","sans-serif"">English at a very high level both written and
spoken</span></p>
<p class="MsoNormal" style="text-align:justify;line-height:150%"><span style="font-size:9.0pt;line-height:150%;font-family:"Verdana","sans-serif"">Additional languages will be considered an
advantage<span style> </span></span></p>
<p class="MsoNormal" style="text-align:justify;line-height:150%;text-autospace:ideograph-numeric ideograph-other"><b><span style="font-size:9.0pt;line-height:150%;font-family:"Verdana","sans-serif";color:navy"> </span></b></p>
<p class="MsoNormal" style="text-align:justify;line-height:150%;text-autospace:ideograph-numeric ideograph-other"><b><span style="font-size:9.0pt;line-height:150%;font-family:"Verdana","sans-serif";color:navy">Important
skills / characteristics</span></b></p>
<p class="MsoNormal" style="margin-left:.25in;text-align:justify;line-height:150%;text-autospace:ideograph-numeric ideograph-other"><span style="font-size:8.0pt;line-height:150%;font-family:Symbol"><span style><img src="file:///C:/DOCUME%7E1/tomr/LOCALS%7E1/Temp/msohtmlclip1/01/clip_image002.gif" alt="*" height="9" width="9"><span style="font:7.0pt "Times New Roman"">
</span></span></span><span dir="LTR"></span><span style="font-size:9.0pt;line-height:150%;font-family:"Verdana","sans-serif"">Service oriented </span></p>
<p class="MsoNormal" style="margin-left:.25in;text-align:justify;line-height:150%;text-autospace:ideograph-numeric ideograph-other"><span style="font-size:8.0pt;line-height:150%;font-family:Symbol"><span style><img src="file:///C:/DOCUME%7E1/tomr/LOCALS%7E1/Temp/msohtmlclip1/01/clip_image002.gif" alt="*" height="9" width="9"><span style="font:7.0pt "Times New Roman"">
</span></span></span><span dir="LTR"></span><span style="font-size:9.0pt;line-height:150%;font-family:"Verdana","sans-serif"">Strong communication skills</span></p>
<p class="MsoNormal" style="margin-left:.25in;text-align:justify;line-height:150%;text-autospace:ideograph-numeric ideograph-other"><span style="font-size:8.0pt;line-height:150%;font-family:Symbol"><span style><img src="file:///C:/DOCUME%7E1/tomr/LOCALS%7E1/Temp/msohtmlclip1/01/clip_image002.gif" alt="*" height="9" width="9"><span style="font:7.0pt "Times New Roman"">
</span></span></span><span dir="LTR"></span><span style="font-size:9.0pt;line-height:150%;font-family:"Verdana","sans-serif"">Strong analytical skills and ability to collate and interpret data from
various sources</span></p>
<p class="MsoNormal" style="margin-left:.25in;text-align:justify;line-height:150%;text-autospace:ideograph-numeric ideograph-other"><span style="font-size:8.0pt;line-height:150%;font-family:Symbol"><span style><img src="file:///C:/DOCUME%7E1/tomr/LOCALS%7E1/Temp/msohtmlclip1/01/clip_image002.gif" alt="*" height="9" width="9"><span style="font:7.0pt "Times New Roman"">
</span></span></span><span dir="LTR"></span><span style="font-size:9.0pt;line-height:150%;font-family:"Verdana","sans-serif"">Ability to work in a team and good rapport with others</span></p>
<p class="MsoNormal" style="margin-left:.25in;text-align:justify;line-height:150%;text-autospace:ideograph-numeric ideograph-other"><span style="font-size:8.0pt;line-height:150%;font-family:Symbol"><span style><img src="file:///C:/DOCUME%7E1/tomr/LOCALS%7E1/Temp/msohtmlclip1/01/clip_image002.gif" alt="*" height="9" width="9"><span style="font:7.0pt "Times New Roman"">
</span></span></span><span dir="LTR"></span><span style="font-size:9.0pt;line-height:150%;font-family:"Verdana","sans-serif"">Ability to independently learn </span></p>
<p class="MsoNormal" style="margin-left:.25in;text-align:justify;line-height:150%;text-autospace:ideograph-numeric ideograph-other"><span style="font-size:8.0pt;line-height:150%;font-family:Symbol"><span style><img src="file:///C:/DOCUME%7E1/tomr/LOCALS%7E1/Temp/msohtmlclip1/01/clip_image002.gif" alt="*" height="9" width="9"><span style="font:7.0pt "Times New Roman"">
</span></span></span><span dir="LTR"></span><span style="font-size:9.0pt;line-height:150%;font-family:"Verdana","sans-serif"">Organized and detail oriented<span style> </span></span></p>
<p class="MsoNormal" style="text-align:justify;line-height:150%"><span style="font-size:9.0pt;line-height:150%;font-family:"Verdana","sans-serif""> </span></p>
<p class="MsoNormal" style="text-align:justify;line-height:150%"><span style="font-size:9.0pt;line-height:150%;font-family:"Verdana","sans-serif"">Candidate must be willing to work on a shift
rotation basis </span></p>
<p class="MsoNormal" style="text-align:justify;line-height:150%"><span style="font-size:9.0pt;line-height:150%;font-family:"Verdana","sans-serif""> </span></p><p class="MsoNormal" style="text-align:justify;line-height:150%">
<span style="font-size:9.0pt;line-height:150%;font-family:"Verdana","sans-serif""> </span></p>
<p class="MsoNormal" style="text-align:justify;line-height:150%"><span style="font-size:9.0pt;line-height:150%;font-family:"Verdana","sans-serif"">Residency in Jerusalem – an advantage </span></p>
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