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<p class="MsoNormal">If you are interested in the position below, please send your CV to me and <a href="mailto:Tal.Nof@exlibrisgroup.com" target="_blank">Tal.Nof@exlibrisgroup.com</a><u></u><u></u></p>
<p class="MsoNormal"> </p><p class="MsoNormal">Thanks,<br>-tom<br><br></p><p class="MsoNormal"><br></p><p class="MsoNormal">---</p><p class="MsoNormal"><br><u></u></p>
<p class="MsoNormal">Position Title: Linux NOC Support Analyst <u></u><u></u></p>
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<p class="MsoNormal">Ex Libris Global Support Business Unit in Jerusalem is seeking an analyst for the 24/7 Network Operation Center which is meant to provide first line customer support worldwide.
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<p class="MsoNormal">Responsibilities include:<u></u><u></u></p>
<p class="MsoNormal"> Receive support incidents from internal and external clients<u></u><u></u></p>
<p class="MsoNormal"> Work with control and monitoring systems<u></u><u></u></p>
<p class="MsoNormal"> Perform the initial analysis of support incidents
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<p class="MsoNormal"> Resolve the issues or refer them to the relevant group<u></u><u></u></p>
<p class="MsoNormal"> Follow the incidents until resolution <u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Required professional experience:<u></u><u></u></p>
<p class="MsoNormal"> Mastery of Linux command line<u></u><u></u></p>
<p class="MsoNormal"> Basic understanding of system monitoring concepts and management tools<u></u><u></u></p>
<p class="MsoNormal"> Experience providing service and communicating with a large scale customer base
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<p class="MsoNormal"> Experience in technical analysis <u></u><u></u></p>
<p class="MsoNormal"> Knowledge in networking diagnosis <u></u><u></u></p>
<p class="MsoNormal"> Familiarity with Solaris, Oracle, My SQL – advantage
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<p class="MsoNormal"> Experience in a round the clock call center, NOC or HUB – advantage
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<p class="MsoNormal"> Knowledge in scripting language (C-shell, bash, Perl) – advantage
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<p class="MsoNormal"> Knowledge in storage and backup – advantage <u></u>
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<p class="MsoNormal"> Knowledge in networking diagnosis – advantage
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<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal">Required Languages <u></u><u></u></p>
<p class="MsoNormal"> English - very high level both written and spoken<u></u><u></u></p>
<p class="MsoNormal"> Additional languages -- advantage <u></u><u></u></p>
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<p class="MsoNormal">Candidate must be willing to work on a shift rotation basis<u></u><u></u></p>
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<p class="MsoNormal" style="text-align:justify;line-height:150%"><b><span style="font-size:9.0pt;line-height:150%;font-family:"Verdana","sans-serif";color:navy">About the company:<u></u><u></u></span></b></p>
<p class="MsoNormal" style="text-align:justify;line-height:150%"><span style="font-size:9.0pt;line-height:150%;font-family:"Verdana","sans-serif"">Ex Libris Group is a leading provider of library automation solutions, offering a comprehensive product suite
for the discovery, management, and distribution of all library materials- print, electronic and digital. Dedicated to developing the market's most inventive and creative solutions, Ex Libris leads the way in defining and designing efficient, user-friendly
products that serve the needs of academic, research, and national libraries today, and enabling them to transition into the future. The company's solutions are being used by over 4,500 establishments worldwide. The company provides services in over 20 languages,
in 73 countries, in 6 different continents. Exlibris's headquarter, research, development and support centers are located in Jerusalem and the company has subsidiaries around the world.</span><span dir="RTL" style="font-size:9.0pt;line-height:150%;font-family:"Arial","sans-serif"" lang="HE"><u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial Black","sans-serif";color:gray">Tom Rosenfeld</span><span style="font-size:12.0pt;font-family:"Times New Roman","serif";color:navy"><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial Black","sans-serif";color:gray">Cloud Optimization Engineer</span><span style="color:navy"><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:gray">Tel: <a href="tel:%2B972-2-649-9394" value="+97226499394" target="_blank">+972-2-649-9394</a></span><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:blue"><br>
</span><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:gray"><a href="mailto:Tom.Rosenfeld@exlibrisgroup.com" title="blocked::mailto:Tom.Rosenfeld@exlibrisgroup.com" target="_blank"><span style="color:blue">Tom.Rosenfeld@exlibrisgroup.com</span></a></span><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:blue"><br>
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</span><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:gray"><a href="http://www.exlibrisgroup.com/" title="blocked::http://www.exlibrisgroup.com/
http://www.exlibrisgroup.com/" target="_blank"><span style="color:gray">www.exlibrisgroup.com</span></a><u></u><u></u></span></p>
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