אזהרה: נטוויזן

[Noam Rathaus]

Dontan,

I agree with you, even though I wasn't able to switch our ATM from 
Barak/Netvision to Bezeq Int as you did.

Their support on Tuesday and Wednesday to their business customers was simply 
outrageous or non-existing.

Half the day they asked me for my username and password, which of course don't 
exist for ATM connection, the second half they asked me to restart my 
modem/router/windows machine as it was a problem with my side.

I didn't really mind them (if they would have but they didn't) tell me that it 
was a Infrastructure problem and was being handled by Bezeq and would call me 
back to inform me of the status - but the fact that they kept blaming me and 
my equipment - transferring me from one person to another each having less 
skills in understanding the problem or even what equipment I have - left me 
with very bad taste.

I have decided therefore to move Bezeq Int, as it can't get any worse, and I 
am sure it will be better - as I have 3 servers hosted at their farm and one 
at Barak and even for that the support is better, for example Bezeq Int sends 
you regular emails with their planned outages, issues that have occurred - 
like bandwidth issues, etc - while Barak/Netvision has sent none of this in 
the past 3 years of my equipment being served there. While, our up time is 
not 3 years due to power failures at their site.

Of course these are my experience and my opinions.

On Friday 13 February 2009 00:32:39 Dotan Cohen wrote:
> Well aware of Netvision's excellent reputation in Israel, I switched
> from Bezeq Beinleumi to Netvision when I switched my infrastructure
> from cables (Hot) to ADSL (Bezeq). What a terrible mistake. During the
> time of Bezeq's "great outage" on Tuesday and Wednesday, Netvision
> refused to check and diagnose a problem with my connection even though
> it was obvious from the symptoms that the problem was with the ISP,
> not the infrastructure. In fact, I had to go back to Bezeq Beinleumi,
> which connected me immediately, even giving me a temporary username
> and password while my official account was switched from cables to
> ADSL. I could surf perfectly in Bezeq Beinleumi, and could not even
> connect with Netvision. Still, at Netvision they insisted that the
> problem was with Bezeq and refused to even look into the problem. Now,
> when I am trying to get out of my one-year contract with Netvision
> because I had to sign a new one-year contract with a company that is
> actually interested in providing to me service, they are not releasing
> me from my contract. They would rather hold me prisoner as a customer
> who neither wants nor needs their service, then let me go. So now they
> loose not only me as a customer, but also any words of praise that I
> may have otherwise had for the company. They found it right to remove
> from themselves the responsibility to check my service, but do not
> find it right to remove my responsibility to remain with them.
>
> I must say that while Bezeq Beinleumi has and may still have a bad
> reputation, I have found them professional and very willing to help.
> They have had Linux support people on staff the two times that I
> called asking about this, and Netvision has promised me that a Linux
> tech will get back to me when he gets on duty (he apparently never
> did). I can only assume that the assimilation of Actcom into Bezeq
> Beinleumi made the difference.
>
> So when you are looking for an ISP, I suggest that you look into Bezeq
> Beinleumi and simply pass up on Netvision. A good reputation they may
> have, but they are resting on it rather than earning it day by day.
> That, and Bezeq Beinleumi has come so far now, with excellent Linux
> support and helpful techs.
>
> Just to save you some research, these are the prices for each company
> for one month's service (I researched this yesterday when I was
> looking to switch from Netvision):
>
> Netvision:
> 1.5 mbs: 39 NIS
> 2.5 mbs: 49 NIS
> 4.0 mbs: 79 NIS
>
> Bezeq Beinleumi:
> 1.5 mbs: 39 NIS
> 2.5 mbs: 49 NIS
> 4.0 mbs: 65 NIS
>
> 012:
> 1.5 mbs: 39 NIS
> 2.5 mbs: 55 NIS
> 4.0 mbs: 79 NIS (ADSL only, no cables for 4.0)


-- 
Noam Rathaus
CTO
noamr at beyondsecurity.com
http://www.beyondsecurity.com

"Know that you are safe."