Netvision: The early-disconnect fees! 40 NIS * 11 months = 800 NIS fees!

[Dotan Cohen]

As I have written earlier, I am leaving Netvision because after three
days of no one taking an interest in my frequent disconnects, I took
up service with Bezeq Beinleumi. Now I have spoken with several senior
representatives at Netvision and they think that:
1) Having a promise of a technician to call me on Wednesday and a
technician actually returning my call on Friday is to return the call
within 24 hours.
2) Having a promise of a technician to call me on Wednesday and a
technician actually returning my call on Friday is perfectly normal
and that I would receive the same service elsewhere.
3) A customer that cannot connect to the internet for two weeks is not
a reason to start looking for another ISP (The representative's
example, not mine!).
4) If there is a problem affecting the infrastructure's service, then
that releases the ISP from checking other possible causes of frequent
disconnects. Even if the infrastructure's problem is not affecting the
area that I live in, and even if I manage to connect without problems
with another ISP.
5) Calling repeatedly for three days, and for _hours_ begging
technicians to check my connection, to check my configuration, to do
_something_ is not making an effort to have the ISP resolve my
problems. Even if the technician's answer was always "there is nothing
to do".
6) A 800 NIS fee is a reasonable way out of a 40 NIS * 11 month
contract (that the company itself broke after only two weeks of
service). The senior representative insists that anything less is a
charity. Actually, at this point she attacked me and asked if I think
that Netvision is a charity. This is not the first time that a
Netvision rep was rude with me on the phone. To be fair, I have also
been rude to Netvision representatives, though that was after much
begging.

Avoid Netvision. They lost me as customer not because of the inability
for me to get a reliable connection. They lost me as a customer for
one year (the time I must stay with Bezeq Beinleumi) because they
refuse to even check if there was a problem on their end. But they
lost me as a customer for life because they insist on taking my money
even after all of this. I had canceled my credit card constant payment
to them, and when I called to let them know that, they insist that
they will _still_ try to charge my card, and that I will have a
compound debt to them.

I don't care if Bezeq Beinleumi is more expensive, and I don't care
that Bezeq Beinleumi may (or my not) have more outages. When I call
them they jump to help me. Even before I gave them an agora and
committed to them, they gave me a temporary name and password to
connect to check if I even _could_ connect, knowing full well that I
am a Netvision customer. Bezeq Beinleumi has the best service, and
actively _tries_ to get it's customers (and Netvision's customers)
connected to the Internet.

They have my business.

-- 
Dotan Cohen

http://what-is-what.com
http://gibberish.co.il

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