question about customers "management" webapp

[Jonathan Ben Avraham]

On Fri, 23 Jul 2010, sammy ominsky wrote:

> Date: Fri, 23 Jul 2010 09:31:30 +0300
> From: sammy ominsky <s at avoidant.org>
> To: linux-il Linux <linux-il at cs.huji.ac.il>
> Subject: Re: question about customers "management" webapp
> 
> On 23/07/2010, at 08:36, Jonathan Ben Avraham wrote:
>
>> I would have second thoughts about hiring an IT consultant who needs a CRM system to manage 10-20 customers ;-)
>
> And what if he just wants it?  A CRM can be used for any size 
> organization, and is certainly easier to maintain than that list of 
> unconnected resources you listed.

Yes and no.

Yes, he just wants it, because most geeks want to solve problems by 
installing and learning about software without regard to whether the 
technology is appropriate for the application or the customer.

No, because the overhead of installation, configuration, learning curve 
and maintenance of the CRM is not only much higher that maintaining a few 
files, but it usually doesn't eliminate the need for those files.

The way most of us get around the CRM overhead is by *ignoring* the 
overhead. We do it in our "spare" time because it is a hobby for us. If 
you had to pay someone else to do the work you wouldn't bother with it.

Regards,

  - yba


>
> --sambo
>
>
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