OT: ISP and infrastructure bundling

[shimi]

On Tue, Feb 17, 2015 at 10:27 PM, Mord Behar <mordbe0 at gmail.com> wrote:

> So, today is the day that Bezeq is finally starting to subcontract their
> ADSL infrastructure to other companies, thus allowing an ISP to provide the
> full service.
> I personally think that this is a good thing, the somewhat artificial
> distinction between ISP and infrastructure seemed like a good way to make
> rich people richer, without actually benefitting anybody else. I am
> thoroughly sick and tired of having to deal with two separate tech support
> systems, each one blaming the other for their own faults.
> Anyway, it looks like right now the only sensible option to bundle the two
> services is with 018 Xfone. (018.co.il)
> Looking around, I found very little information about the company that
> doesn't look like it came from the company's own press team.
> Does anybody use their services? How is it? Do they deliver on their
> promised up/down speeds? (Bezeq and Bezeqint don't, at least for me) How is
> their tech support? How is their customer support?
> Has anybody heard any rumors about other companies bundling service and
> infrastructure?
>
>
I use 018 (30Mbps), but not through DSL... I would say they're quite
stable... by far most of my issues are from the infra and not from them.

Downloads are reasonable (but who doesn't have a CDN with an Israeli
endpoint nowdays? so you're likely downloading from Israel which is fast
for everybody...)

I've seen traffic to abroad go through gtt.net, sometimes through bezeqint
(!!!)...

If you d/l with multiple (like, 30) TCP connections (e.g. from an NNTP that
allows you), you usually get your full speed even in busy hours.

If you want me to download a specific resource at a specific time of the
day to check performance, let me know....

As for tech support - rarely do I call them, but I remember one time I did
and the person on the other side (equivalent to the regular
checklist-reading-representative, not an escalation in any way) was
actually knowledgable. He figured out what was wrong (I have to use their
L2TP as IP and not a hostname due to a limitation of my router - and the IP
I used became oversubscribed). We discussed their L2TP servers load
balancing algorithm... I think the regular techsupport guy doesn't know
what load balancing means. So, surprising. But really, it's just an
anecdote and perhaps a corner case...

-- Shimi
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