HOT ISP (Was: Orange as a landline ISP)

[Amichai Rotman]

Another personal war story:

I connected to Hot for phone internet and TV services.

Had some service disruptions on and off for about a year.

They sent me all kind of technicians - all the way up to the Sayeret
Menuim...

It seems the apartment upstairs (rented by students) had a bad RF cable for
an analogue TV in the bedroom, that injected a lot of noise to the whole
building!!

It took me forever to convince the tech reps over the phone that it is a
problem in the main switch box, but after persisting - it is finally fixed.

Most customers are unable to launch such a campaign, but it doesn't mean a
particular company is all bad. The problems are localized - no matter which
company you are subscribed to.

The main problem with all of them is their call centers - it is nearly
impossible to get real service from them...

Just my bit long 2 cents on the issue.

.:====================================================:.

Amichai Rotman

UIN#: 6401746
Registered Linux User#: 201192 [http://counter.li.org/]
Registered Ubuntu User #12851 [http://ubuntucounter.geekosophical.net]

------------------------------------------------------------------------------------------------------------

PLEASE READ: http://www.gnu.org/philosophy/no-word-attachments.html

------------------------------------------------------------------------------------------------------------

.:====================================================:.


On Thu, Feb 5, 2009 at 10:08, Geoffrey S. Mendelson <gsm at mendelson.com>wrote:

> On Thu, Feb 05, 2009 at 04:37:39AM +0200, Micha Feigin wrote:
>
>> they are all worthless, it mostly depends on what exactly you need from
>> the at
>> the time.
>>
>
> Is there a way to combine several "usless at some times and not others"
> connections to get a better service reliabilty and still not have to
> go with SIFRANET (fiber optic connection) and BYNET as an ISP?
>
> I think it would need a combination of automatic routing based on
> performance,
> so that the connection with the best performance to a site was used. Most
> of
> the time this could be static, but it would have to be dynamic enough to
> handle connection outages and slowdowns.
>
> It might even be enough to monitor a connection and if it fails, reroute
> everything to the other connection and reset it when it came back, but the
> purist in me prefers something dynamic.
>
> It's not even a question of the best performance I can get at any given
> momement from the proper routing, it's more just keeping things going
> when a failure occurs. They used to be short, now they are several hours
> or more.
>
> Geoff,
>
>
> --
> Geoffrey S. Mendelson, Jerusalem, Israel gsm at mendelson.com  N3OWJ/4X1GM
>
> _______________________________________________
> Linux-il mailing list
> Linux-il at cs.huji.ac.il
> http://mailman.cs.huji.ac.il/mailman/listinfo/linux-il
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://mailman.cs.huji.ac.il/pipermail/linux-il/attachments/20090205/2bc056fc/attachment.html>