HOT ISP (Was: Orange as a landline ISP)

[Ori Idan]

Unfortunatly I hear to many stories of how HOT is bad.
My girl friend has HOT for TV Phone and Internet, the phone is unbearable
during half hour of conversation we had two disconnections.
She does not use the internet at home so much but also on the internet she
has disconnections.

-- 
Ori Idan


2009/2/5 Amichai Rotman <amichai at iglu.org.il>

> Another personal war story:
>
> I connected to Hot for phone internet and TV services.
>
> Had some service disruptions on and off for about a year.
>
> They sent me all kind of technicians - all the way up to the Sayeret
> Menuim...
>
> It seems the apartment upstairs (rented by students) had a bad RF cable for
> an analogue TV in the bedroom, that injected a lot of noise to the whole
> building!!
>
> It took me forever to convince the tech reps over the phone that it is a
> problem in the main switch box, but after persisting - it is finally fixed.
>
> Most customers are unable to launch such a campaign, but it doesn't mean a
> particular company is all bad. The problems are localized - no matter which
> company you are subscribed to.
>
> The main problem with all of them is their call centers - it is nearly
> impossible to get real service from them...
>
> Just my bit long 2 cents on the issue.
>
> .:====================================================:.
>
> Amichai Rotman
>
> UIN#: 6401746
> Registered Linux User#: 201192 [http://counter.li.org/]
> Registered Ubuntu User #12851 [http://ubuntucounter.geekosophical.net]
>
>
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>
> On Thu, Feb 5, 2009 at 10:08, Geoffrey S. Mendelson <gsm at mendelson.com>wrote:
>
>> On Thu, Feb 05, 2009 at 04:37:39AM +0200, Micha Feigin wrote:
>>
>>> they are all worthless, it mostly depends on what exactly you need from
>>> the at
>>> the time.
>>>
>>
>> Is there a way to combine several "usless at some times and not others"
>> connections to get a better service reliabilty and still not have to
>> go with SIFRANET (fiber optic connection) and BYNET as an ISP?
>>
>> I think it would need a combination of automatic routing based on
>> performance,
>> so that the connection with the best performance to a site was used. Most
>> of
>> the time this could be static, but it would have to be dynamic enough to
>> handle connection outages and slowdowns.
>>
>> It might even be enough to monitor a connection and if it fails, reroute
>> everything to the other connection and reset it when it came back, but the
>> purist in me prefers something dynamic.
>>
>> It's not even a question of the best performance I can get at any given
>> momement from the proper routing, it's more just keeping things going
>> when a failure occurs. They used to be short, now they are several hours
>> or more.
>>
>> Geoff,
>>
>>
>> --
>> Geoffrey S. Mendelson, Jerusalem, Israel gsm at mendelson.com  N3OWJ/4X1GM
>>
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