?????: ???????

[Saba Moshe]

I have the opposite experience.

Being an Actcom customer for many years I was "absorbed"  by Bezeq
Benleumi. Last year when Imy contract was going to end I wanted to
negotiate a new one, I was on hold for 25 minutes! Also they never
agreed to help me with my router without paying them an additional
fee. Additionally they are a Bezeq company, which extorted us while
being a monopole, similar to Bill Gates, and I hate to spend money for
Office, while able to use Open Office.

I switched to Netvision, which gave me a reduced price being an IAI
retiree and also helped me to set up my router without any additional
fee and I am happy. On the other hand Bezeq Benleumi wants to sue me
for two months worth of service for which I have receipts of payment
which I sent them by fax and letter and I cannot find a person there
to explain this to her. In my eyes "shomer nafsho yirchak menu" שומר
נפשו ירחק מנו .

Saba Moshe

>>>

Date: Fri, 13 Feb 2009 00:32:39 +0200
From: Dotan Cohen <dotancohen at gmail.com>
Subject: ?????: ???????
To: "linux-il." <linux-il at cs.huji.ac.il>
Message-ID:
       <880dece00902121432o7e97c7dcy7d16a3ea941f43ed at mail.gmail.com>
Content-Type: text/plain; charset=UTF-8

Well aware of Netvision's excellent reputation in Israel, I switched
from Bezeq Beinleumi to Netvision when I switched my infrastructure
from cables (Hot) to ADSL (Bezeq). What a terrible mistake. During the
time of Bezeq's "great outage" on Tuesday and Wednesday, Netvision
refused to check and diagnose a problem with my connection even though
it was obvious from the symptoms that the problem was with the ISP,
not the infrastructure. In fact, I had to go back to Bezeq Beinleumi,
which connected me immediately, even giving me a temporary username
and password while my official account was switched from cables to
ADSL. I could surf perfectly in Bezeq Beinleumi, and could not even
connect with Netvision. Still, at Netvision they insisted that the
problem was with Bezeq and refused to even look into the problem. Now,
when I am trying to get out of my one-year contract with Netvision
because I had to sign a new one-year contract with a company that is
actually interested in providing to me service, they are not releasing
me from my contract. They would rather hold me prisoner as a customer
who neither wants nor needs their service, then let me go. So now they
loose not only me as a customer, but also any words of praise that I
may have otherwise had for the company. They found it right to remove
from themselves the responsibility to check my service, but do not
find it right to remove my responsibility to remain with them.

--snip

Dotan Cohen

http://what-is-what.com
http://gibberish.co.il

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