Fw: Mandriva 2009.0 Gnome Desktop and Skype Webcam picture no good [Incident: 090227-000923]

Fri Feb 27 12:03:09 IST 2009

My reply to Logitech EMEA Support

This is really a poor answer as
there are a lot of Linux users who want to buy your products with
confidence. They need to know that like a T.V. set it works! They need
to know what popular programmes like Skype work successfully on which
model. They do want to spend money with Logitech as Logitech products
have an excellent name. 

Please think hard about this again. 
Moshe

--- On Fri, 27/2/09, Logitech EMEA Support <logitech_support_en at mailca.custhelp.com> wrote:
From: Logitech EMEA Support <logitech_support_en at mailca.custhelp.com>
Subject: Mandriva 2009.0 Gnome Desktop and Skype Webcam picture no good [Incident: 090227-000923]
To: mbrace700 at yahoo.co.uk
Date: Friday, 27 February, 2009, 11:01 AM

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Mandriva 2009.0 Gnome Desktop and Skype Webcam picture no good

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 Subject
Mandriva 2009.0 Gnome Desktop and Skype Webcam picture no good

 Discussion Thread
 Response (Stephen Hii)27/02/2009 10.01 AM
Dear Mr. Brace,

Thank you for contacting Logitech’s Electrical Support.

I understand that Quickcam Chat is not working properly with your Skype Linux.

Mr. Brace,  with regards to your issue, I am sorry that we do not provide support for Linux operating system. Therefore we do not have any working software drivers for Linux as well.

You can try google for some third party Linux software drivers which might solve your green image issue.

If you have any additional questions or comments regarding your product, please feel free to visit our website at http://www.logitech.com and update this incident.

Happy a nice day!

Kind Regards,
Stephen
Hii
Logitech Europe SA
European Customer Support
 Customer (Moshe Brace)26/02/2009 07.57 PM
Dear Sirs,
I have been given a Logitech Quickcam 8.4.8 Chat which has a built in Mike. When trying to use with Skype Linux 2.0.0.72 the picture is green and flashing. The Webcam works OK with Cheese and Ekiga programmes. 

[root at localhost ~]# lsusb

Bus 008 Device 002: ID 03eb:3301 Atmel Corp. at433301 4-port Hub
Bus 008 Device 001: ID 1d6b:0001
Bus 002 Device 004: ID 1307:0165 Transcend Information, Inc.
Bus 002 Device 002: ID 04a9:2216 Canon, Inc. Canoscan3200F
Bus 002 Device 001: ID 1d6b:0002
Bus 007 Device 001: ID 1d6b:0001
Bus 006 Device 001: ID 1d6b:0001
Bus 001 Device 001: ID 1d6b:0002
Bus 004 Device 001: ID 1d6b:0001
Bus 005 Device 002: ID 046d:08a6 Logitech, Inc.
Bus 005 Device 001: ID
1d6b:0001
Bus 003 Device 001: ID 1d6b:0001

[root at localhost ~]#

As makers of this Webcam can you please give me assistance? I have tried 

Today it worked once  and once only with:

LD_PRELOAD=/usr/lib/libv4l/v4l1compat.so skype

When I typed the above into System Control Panel - Console with root password the Logitech Quickcam worked OK. However I doubt that without root the camera will work in Skype. Is there away to set Mandriva to do this without having to type this each time?
Any Ideas?

Thanking you in advance
Moshe

========================
Before:

No go with the Mandriva 2009.0 regarding the Webcam. I unfortunately don't remember what I did but for one time I actually got a picture in the
Preview.

I think in the /etc/modprobe.d I added a line

"options quickcam compatible=6" as I saw in www.linuxquestions.org

I also tried both

LD_PRELOAD=/usr/lib/libv4l/v4compat.so Skype

LD_PRELOAD=/usr/lib/libv4l/v42convert.so Skype

 Question Reference No090227-000923

Product Level 1: Logitech
Product Level 2: Cameras
Product Level 3: QuickCam Chat
Date Created: 26/02/2009 07.57 PM
Last Updated: 27/02/2009 10.01 AM
Status: Waiting
M/N: 8.4.8
PID or S/N: None
P/N : None
Operating System: Linux
Logitech Software: Not Applicable
Software Version: xx.x.x
Downloaded latest SW: No
Computer Brand: Other
Point of Purchase: 

Order_ID: 

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