Internet Customer Service

[Yuval Hager]

> This is a HUGE change from a few years ago, when I had to call and
> explain to the customer service rep what I wanted to do, who couldn't
> imagine why anyone would need an account without a dialer.  Then I had
> to wait a week for HOT to set up MPLS, and spend hours and hours on
> the phone with level after level of customer support and technicians
> to make sure it actually got done.
>

I also spent around 10 hours on the phone with HOT and barak, separately and 
together, about 3 years ago to get a dialer-less connection. I think their 
internal integration system simply sucked.
Last year, moving to bezeqint, it only took 3 days, and a couple of hours on 
the phone. Good to know they continued to improve since then :)

--y