Internet Customer Service

[Kfir Lavi]

Hi,
I found that even with Bezeq Beinleumi, which were giving non dialer
account, I needed to spend 3 days barking on Hot and them.
Hope I will have your experience next time.

Kfir

On Wed, May 27, 2009 at 12:00 PM, sammy ominsky <s at avoidant.org> wrote:
> Hi all,
>
> First, apologies to those on the other lists I'm posting this to.  I'm so
> excited I had to tell everyone :)
>
> It appears that someone somewhere is listening to what we need, and doing
> something about it.
>
> This morning I had a local customer who is not technically inclined enough
> to set up their own VoIP router, so I went over there to do it for them.
>  They are an older couple with an older PC and no real idea how it all
> works. Their adult son had set them up and is out of the country at the
> moment.
>
> So I went there, together we phoned their ISP, 012, to tell them we were
> installing a new router.  The tech on their end said to set the router to
> "Obtain IP address automatically", and call HOT with the confirmation number
> they gave us, in order to change to an account that doesn't need a dialer.
>  We phoned HOT, gave them the confirmation number, and it just worked.
>
> This is a HUGE change from a few years ago, when I had to call and explain
> to the customer service rep what I wanted to do, who couldn't imagine why
> anyone would need an account without a dialer.  Then I had to wait a week
> for HOT to set up MPLS, and spend hours and hours on the phone with level
> after level of customer support and technicians to make sure it actually got
> done.
>
> Israel has entered the modern age!  Yay!
>
> I realize this isn't directly linux-related, but it's certainly relevant to
> those of us not running windows and our ability to get what we need from the
> service providers who've locked us out in the past.
>
> --sambo
>
> _______________________________________________
> Linux-il mailing list
> Linux-il at cs.huji.ac.il
> http://mailman.cs.huji.ac.il/mailman/listinfo/linux-il
>