Internet Customer Service

[Ez-Aton]

Hi.


Almost not entirely off-topic, I would like to show you the Cables/L2TP 
configuration script.

Currently it fits only Ubuntu Linux, but would support further Linux 
distros, as soon as I get some feedback from users.


I want to bring this configurator to your attention, as it should do the 
following:

1. Ease the L2TP configuration step for technically capable Linux users 
(they could have done that themselves, but it saves time)

2. Allow non-technical Linux users, or people who are members of the 
general public (and they can have Internet connection, and Linux, 
right?) to connect to Cables in Israel.

My dream for this script is for it to be available from HOT site for the 
benefit of all Linux cable users.


I need more testers. I don't think that "it works fine for me" is, by 
any means, sufficient.


http://run.tournament.org.il/cables-connection-in-israel-for-linux/


Feel free to comment in the page directly, or post here (although I tend 
to check this mailing list less often...)


Thanks!

Ez


Kfir Lavi wrote:

> Hi,
> I found that even with Bezeq Beinleumi, which were giving non dialer
> account, I needed to spend 3 days barking on Hot and them.
> Hope I will have your experience next time.
>
> Kfir
>
> On Wed, May 27, 2009 at 12:00 PM, sammy ominsky <s at avoidant.org> wrote:
>   
>> Hi all,
>>
>> First, apologies to those on the other lists I'm posting this to.  I'm so
>> excited I had to tell everyone :)
>>
>> It appears that someone somewhere is listening to what we need, and doing
>> something about it.
>>
>> This morning I had a local customer who is not technically inclined enough
>> to set up their own VoIP router, so I went over there to do it for them.
>>  They are an older couple with an older PC and no real idea how it all
>> works. Their adult son had set them up and is out of the country at the
>> moment.
>>
>> So I went there, together we phoned their ISP, 012, to tell them we were
>> installing a new router.  The tech on their end said to set the router to
>> "Obtain IP address automatically", and call HOT with the confirmation number
>> they gave us, in order to change to an account that doesn't need a dialer.
>>  We phoned HOT, gave them the confirmation number, and it just worked.
>>
>> This is a HUGE change from a few years ago, when I had to call and explain
>> to the customer service rep what I wanted to do, who couldn't imagine why
>> anyone would need an account without a dialer.  Then I had to wait a week
>> for HOT to set up MPLS, and spend hours and hours on the phone with level
>> after level of customer support and technicians to make sure it actually got
>> done.
>>
>> Israel has entered the modern age!  Yay!
>>
>> I realize this isn't directly linux-related, but it's certainly relevant to
>> those of us not running windows and our ability to get what we need from the
>> service providers who've locked us out in the past.
>>
>> --sambo
>>
>> _______________________________________________
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>> Linux-il at cs.huji.ac.il
>> http://mailman.cs.huji.ac.il/mailman/listinfo/linux-il
>>
>>     
>
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>   
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