Playing TAU lectures from videos.tau.ac.il

[Stan Goodman]

At 20:08:06 on Saturday Saturday 31 July 2010, Micha Feigin 
<michf at post.tau.ac.il> wrote:
> On Sat, 31 Jul 2010 19:58:24 +0300
>
> Micha Feigin <michf at post.tau.ac.il> wrote:
> > On Fri, 30 Jul 2010 14:57:58 +0300
> >
> > Stan Goodman <stan.goodman at hashkedim.com> wrote:
> > > At 13:41:19 on Friday Friday 30 July 2010, Micha Feigin
> > >
> > > <michf at post.tau.ac.il> wrote:
> > > > On Mon, 26 Jul 2010 20:46:08 +0300
> > > > Ariel Biener <ariel at post.tau.ac.il> wrote:
> > > >
> > > > [...]
> > > >
> > > > > I do not like prejudice. The only way to fix TAU issues is via
> > > > > the help desk. Trust me,
> > > > > we're not your usual Joe ISP. We are a strong Unix/Linux shop,
> > > > > and most of our
> > > > > applications, especially web apps, are based on open source.
> > > >
> > > > Actually most of your student related sites are IE only and I've
> > > > seen no interest what so ever to try and change that.
> > > >
> > > > As a teacher in TAU I have a constant issue working around TAU
> > > > website limitations.
> > > >
> > > > Virtual tau is one notorious subject (I'm not uploading exercises
> > > > for my students to virtual due to that reason)
> > > >
> > > > Seker Horaa has also been horrible last time I checked (I haven't
> > > > bothered for a long time since I got fed up with the constant
> > > > response: use IE, so I just didn't use in instead)
> > > >
> > > > The only answer I have ever managed to get from the help desk is
> > > > use IE, so I personally stopped trying, and it sounds like
> > > > accessing this list for help is probably the only means to get an
> > > > answer at the moment, unless you can prove otherwise. The glove I
> > > > believe is with you at the moment.
> > > >
> > > > Prove us wrong ...
> > >
> > > So you are saying that the "Trust me" is salesman talk? Hot air?
> > > Sucked out of his thumb?
> > >
> > >
> > >From my experience up to now, yes
>
> To be fair:
>
> Anything server related they usually solve rather well.
>
> If it's web related, I've given them solutions in the past (exact FIXED
> html code) and they still couldn't solve the problem. They also never
> seemed to care. I'd talk to them on the phone and the support would
> send me looking for windows machines at the neighbors or whatever to
> get the work done.
>
> I've stopped bothering, but I doubt that they improved any.

Actually, my comment was occasioned not by their responsiveness (about 
which I know nothing), but by the smug confidence and defensive counter 
attack with which he explains away complaints. "Populistic" was a real 
gem.
-- 
Stan Goodman
Qiryat Tiv'on
Israel