Linux job at Ex Libris Jerusalem.

[Tom Rosenfeld]

If you are interested, email me your CV


-tom


-----------


**

*
*

*Position Description:*

Ex Libris Global Support Business Unit is seeking a representative for the
24/7 HUB operation which is meant to provide initial support to Ex Libris
customers worldwide.



*Responsibilities include:*

[image: *]        Receive support incidents from internal and external
clients

[image: *]        Work with control and monitoring systems

[image: *]        Preform the initial analysis of support incidents raised
by customers of all company products

[image: *]        Resolve the issues customers raise and/or refer them to
the relevant professional sources

[image: *]        Follow the incidents until resolution

[image: *]        Maintain communication with clients and different
elements within the organization



*Relevant education:*

BA degree in a relevant field – Computer Science, Industrial Engineering or
a relevant retraining course

* *

*Required professional experience:*

[image: *]        Experience in a round the clock call center, NOC or HUB

[image: *]        3 years of experience as a Linux system administrator are
required

[image: *]        Basic understanding of network monitoring concepts and
management tools, such as Nagios, Zenoss or similar.

[image: *]        Knowledge in scripting language (C-shell, bash, Perl)
will be considered an  advantage

[image: *]        Knowledge in storage and backup will be considered an
advantage





[image: *]        Knowledge in Oracle database will be considered an
advantage

[image: *]        Knowledge in networking diagnosis will be considered an
advantage

[image: *]        Experience providing service and communicating with a
large scale customer base

[image: *]        Experience in technical analysis

[image: *]        Familiarity with Linux, Unix, Oracle, My SQL will be
considered an advantage

* *

*Required Languages   ***

English at a very high level both written and spoken

Additional languages will be considered an advantage

* *

*Important skills / characteristics*

[image: *]        Service oriented

[image: *]        Strong communication skills

[image: *]        Strong analytical skills and ability to collate and
interpret data from various sources

[image: *]        Ability to work in a team and good rapport with others

[image: *]        Ability to independently learn

[image: *]        Organized and detail oriented



Candidate must be willing to work on a shift rotation basis





Residency in Jerusalem – an advantage
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://mailman.cs.huji.ac.il/pipermail/linux-il/attachments/20111212/063bbdd8/attachment-0001.html>