[YBA] Lenovo z580 BIOS setup horror story

[Jonathan Ben Avraham]

Hi Diego, et, al.
I called the local Lenovo service. The contact info on

http://www.lenovo.com/contact/xe/en/index_il.html

Indicates that +972-3-531-3900 is the telephone number for Lenovo warranty 
and repair service. However, at that number there is only a voice 
recording that the telephone number was changed to *6557 or 03-914-2800.

So I called 03-914-2800 and received *another* number: 1-809-258990. At 
that number a recorded female voice speaking Hebrew with a very heavy 
French accent instructed me which button to press. I pressed "1" and spoke 
with Ahmed in heavily Arabic accented Hebrew who patiently listened to my 
complaint and wrote down the details and asked me to wait a minute while 
he called someone. After a minute Ahmed returned and asked me to verify 
his summary of my complaint. He then gave me a service ticket number and 
asked me to send the laptop to "CBM" at Menachem Begin 37, Tel Aviv. After 
some searching and thinking I realized that this "CPM", 
http://www.cpm-israel.com/. Most importantly, Ahmed gave me the telephone 
number of CPM, 03-718-3700, which I could not otherwise find any listing 
for, especially not on their web site.

I called CPM, who told us to deliver the laptop to Fedex at Givat Shaul 
in Jerusalem. We sent the laptop to Fedex at Givat Shaul in Jerusalem and 
they refused to accept it. We called CPM to tell them that Fedex told us 
that they have not been working with CPM for the past six months. CPM 
called Fedex and then asked us to send the laptop back to Fedex Givat 
Shaul. Fedex accepted the laptop late Sunday and is now in the process of 
transporting it to Tel Aviv.

I will update you as soon as we receive confirmation from CPM that the 
laptop arrived.

I visited Machsanei Hashmal and explained the problem to them, emphasized 
that I had no complaint against them and that for Windows users the 
model would probably be just fine but warned them not to sell the Z580 
to anyone who looks nerdy.
Regards,

  - yba



On Mon, 27 Aug 2012, Diego Iastrubni wrote:

> Date: Mon, 27 Aug 2012 21:18:22 +0300
> From: Diego Iastrubni <elcuco at kde.org>
> To: linux-il at cs.huji.ac.il
> Subject: Re: [YBA] Lenovo z580 BISO setup horror story
> 
> On יום ראשון, 19 באוגוסט 2012 22:37:24 Jonathan Ben Avraham wrote:
>> Dear Colleagues,
>> I recently purchased a Lenovo Z580 Ideapad from Macsanei Hashmal.
>> 
>> I replaced the 750GB HD with a 240GB SSD and installed Squeeze. The
>> installation succeeded but I was unable to log out - had to hold power
>> button to force off.
>> 
>> Same story with Wheezy.
>> 
>> Installed Ubuntu 12.04. Seemed to work fine but I am too old to deal wuth
>> Unity, so I installed Mint Xfce.
>> 
>> After installing Mint I am not able to get into the BIOS setup menu no
>> matter what I press, either the main power key or the "recovery" key,
>> whether F2 or F12, I always get to a limited boot menu that is not
>> editable.
>> 
>> If I connect an ethernet cable, it tries to PXE, then TFTP boot until I
>> press escape - not so secure.
>> 
>> Can't find the CMOS battery if there is one and can't find service
>> documentation that would tell me where it is.
>> 
>> Re-installed the original 750GB HD and booted into Windows 7 Home Edition.
>> Downloaded new BIOS from support.lenovo.com but it wont install.
>
> ... and? Is it working now? What have you done?
>
> I assume this list is full os Lenovo users, and a FAIL is very important to 
> hear.
>
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> Linux-il at cs.huji.ac.il
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