[YBA] Lenovo z580 BIOS setup horror story

[sara fink]

About CPM, I didn't have so good experience with them. I have a fujitsu
siemens. when it was in warranty, it was several times at CPM. One time
they were supposed to replace the screen and they didn't, even although in
the report they claimed they changed it. I complained about to the service
abroad.

I hope that they will take care of your laptop. Next time, I strongly
suggest to make a list of hardware *+ serial numbers*. Lenovo  doesn't have
other service except CPM? It's quite surprising. Asus has service at IBM
labs. at least this is the agreement between bug (who imports asus) and
ibm.

On Tue, Aug 28, 2012 at 11:24 AM, Jonathan Ben Avraham <yba at tkos.co.il>wrote:

> Hi Diego, et, al.
> I called the local Lenovo service. The contact info on
>
> http://www.lenovo.com/contact/**xe/en/index_il.html<http://www.lenovo.com/contact/xe/en/index_il.html>
>
> Indicates that +972-3-531-3900 is the telephone number for Lenovo
> warranty and repair service. However, at that number there is only a voice
> recording that the telephone number was changed to *6557 or 03-914-2800.
>
> So I called 03-914-2800 and received *another* number: 1-809-258990. At
> that number a recorded female voice speaking Hebrew with a very heavy
> French accent instructed me which button to press. I pressed "1" and spoke
> with Ahmed in heavily Arabic accented Hebrew who patiently listened to my
> complaint and wrote down the details and asked me to wait a minute while he
> called someone. After a minute Ahmed returned and asked me to verify his
> summary of my complaint. He then gave me a service ticket number and asked
> me to send the laptop to "CBM" at Menachem Begin 37, Tel Aviv. After some
> searching and thinking I realized that this "CPM",
> http://www.cpm-israel.com/. Most importantly, Ahmed gave me the telephone
> number of CPM, 03-718-3700, which I could not otherwise find any listing
> for, especially not on their web site.
>
> I called CPM, who told us to deliver the laptop to Fedex at Givat Shaul in
> Jerusalem. We sent the laptop to Fedex at Givat Shaul in Jerusalem and they
> refused to accept it. We called CPM to tell them that Fedex told us that
> they have not been working with CPM for the past six months. CPM called
> Fedex and then asked us to send the laptop back to Fedex Givat Shaul. Fedex
> accepted the laptop late Sunday and is now in the process of transporting
> it to Tel Aviv.
>
> I will update you as soon as we receive confirmation from CPM that the
> laptop arrived.
>
> I visited Machsanei Hashmal and explained the problem to them, emphasized
> that I had no complaint against them and that for Windows users the model
> would probably be just fine but warned them not to sell the Z580 to anyone
> who looks nerdy.
> Regards,
>
>  - yba
>
>
>
> On Mon, 27 Aug 2012, Diego Iastrubni wrote:
>
>  Date: Mon, 27 Aug 2012 21:18:22 +0300
>> From: Diego Iastrubni <elcuco at kde.org>
>> To: linux-il at cs.huji.ac.il
>> Subject: Re: [YBA] Lenovo z580 BISO setup horror story
>>
>> On יום ראשון, 19 באוגוסט 2012 22:37:24 Jonathan Ben Avraham wrote:
>>
>>> Dear Colleagues,
>>> I recently purchased a Lenovo Z580 Ideapad from Macsanei Hashmal.
>>>
>>> I replaced the 750GB HD with a 240GB SSD and installed Squeeze. The
>>> installation succeeded but I was unable to log out - had to hold power
>>> button to force off.
>>>
>>> Same story with Wheezy.
>>>
>>> Installed Ubuntu 12.04. Seemed to work fine but I am too old to deal wuth
>>> Unity, so I installed Mint Xfce.
>>>
>>> After installing Mint I am not able to get into the BIOS setup menu no
>>> matter what I press, either the main power key or the "recovery" key,
>>> whether F2 or F12, I always get to a limited boot menu that is not
>>> editable.
>>>
>>> If I connect an ethernet cable, it tries to PXE, then TFTP boot until I
>>> press escape - not so secure.
>>>
>>> Can't find the CMOS battery if there is one and can't find service
>>> documentation that would tell me where it is.
>>>
>>> Re-installed the original 750GB HD and booted into Windows 7 Home
>>> Edition.
>>> Downloaded new BIOS from support.lenovo.com but it wont install.
>>>
>>
>> ... and? Is it working now? What have you done?
>>
>> I assume this list is full os Lenovo users, and a FAIL is very important
>> to hear.
>>
>> ______________________________**_________________
>> Linux-il mailing list
>> Linux-il at cs.huji.ac.il
>> http://mailman.cs.huji.ac.il/**mailman/listinfo/linux-il<http://mailman.cs.huji.ac.il/mailman/listinfo/linux-il>
>>
>
> --
>  EE 77 7F 30 4A 64 2E C5  83 5F E7 49 A6 82 29 BA    ~. .~   Tk Open
> Systems
> =}----------------------------**--------------------ooO--U--**
> Ooo------------{=
>      - yba at tkos.co.il - tel: +972.2.679.5364, http://www.tkos.co.il -
> _______________________________________________
> Linux-il mailing list
> Linux-il at cs.huji.ac.il
> http://mailman.cs.huji.ac.il/mailman/listinfo/linux-il
>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://mailman.cs.huji.ac.il/pipermail/linux-il/attachments/20120828/d84bc0c3/attachment.html>