Job Op at Ex Libris - Linux NOC Support Analyst

[Tom Rosenfeld]

If you are interested in the position below, please send your CV to me and
Tal.Nof at exlibrisgroup.com****



Thanks,
-tom


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Position Title: Linux NOC Support Analyst ****

** **

Ex Libris Global Support Business Unit in Jerusalem is seeking an  analyst
for the 24/7 Network Operation Center which is meant to provide first line
customer support worldwide.  ****

** **

Responsibilities include:****

               Receive support incidents from internal and external clients*
***

               Work with control and monitoring systems****

               Perform the initial analysis of support incidents ****

                Resolve the issues or refer them to the relevant group****

               Follow the incidents until resolution ****

** **

Required professional experience:****

                Mastery of Linux command line****

               Basic understanding of system monitoring concepts and
management tools****

               Experience providing service and communicating with a large
scale customer base ****

                Experience in technical analysis  ****

                Knowledge in networking diagnosis ****

                Familiarity with Solaris, Oracle, My SQL – advantage ****

                Experience in a round the clock call center, NOC or HUB –
advantage ****

                Knowledge in scripting language (C-shell, bash, Perl) –
advantage ****

                Knowledge in storage and backup – advantage ** **

                Knowledge in networking diagnosis – advantage ****

 ****

Required Languages   ****

                English - very high level both written and spoken****

                Additional languages -- advantage  ****

** **

Candidate must be willing to work on a shift rotation basis****

** **

*About the company:*

Ex Libris Group is a leading provider of library automation solutions,
offering a comprehensive product suite for the discovery, management, and
distribution of all library materials- print, electronic and digital.
Dedicated to developing the market's most inventive and creative solutions,
Ex Libris leads the way in defining and designing efficient, user-friendly
products that serve the needs of academic, research, and national libraries
today, and enabling them to transition into the future. The company's
solutions are being used by over 4,500 establishments worldwide. The
company provides services in over 20 languages, in 73 countries, in 6
different continents.  Exlibris's headquarter, research, development and
support centers are located in Jerusalem and the company has subsidiaries
around the world.****

** **

Tom Rosenfeld****

Cloud Optimization Engineer****

Tel: +972-2-649-9394
Tom.Rosenfeld at exlibrisgroup.com
[image: Description: cid:image001.jpg at 01CC2126.7B997470]
www.exlibrisgroup.com****

** **
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